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北京时间5月6日，洪正旼（💏jungmin📶 hong）和菅沼菜菜（nana 🆚suganuma）分别在韩巡赛和日巡赛取胜，世界排名纷纷上升。

洪正旼在👊京畿道杨州市木湖乡村俱乐部举行的第47届klpga🤒锦标赛中领先1杆实现女子韩巡大满贯首场胜利。

2002年出生，洪正旼生涯第二次夺冠，她上🕑一次取胜要回溯到2年11个月之前的斗山比洞锦标赛。洪正旼收入2.34亿韩元冠军支票，总奖金累计到3.92亿韩元，�🟩�超越榜首的方信实，登上奖金榜第一位。

洪正旼领先1杆取胜，获得26个世界积分🧘🚋，世界排名从142位上升到生⛴涯峰值88🕜位。

菅沼菜菜同样结束冠军荒。已经失去种子位置，日本选手在千叶县滨野高尔夫俱乐部💦领先🤛一杆战胜大里桃子，赢得松下女子公开赛。她收获冠军支票1440万日元，以及17个世界积分，世界排名从282位上升到173位。

18岁雅娜-威尔逊（yana wilson）大胆放🚅弃大学，直接转职业，用行动证明了她属于👿巡回赛生活。转职业仅5站比赛，这位来自拉斯维加斯本土的选手在西班牙小径乡村俱乐部（spanish trail countr📮y club☂）领先2杆赢得了信赖矩阵锦标赛（relianc🩰e matri⚰x championshi➖p），实现爱普生巡回赛首场胜利。在前4站赛事中，雅娜-威尔逊已经两度👡进入前十名，其积分排名上升到第二位，总分748.363位，为争取下个赛季lpga巡回赛参赛卡打下了基础。雅娜-威尔逊获得5个世界积分，世界排名从784位上升到426位。

（小风）

• 　　“进博会是埃及向中国出口更多商品的绝佳机会和重要平台。”《今日埃及人报》撰文指出，通过进博会，埃及向中国出口更多橙子、葡萄、大枣和甘蔗等水果，埃及应抓住机遇扩大与中国经贸合作。
• a股银行板块随着大盘行情走高也再次迎来全线上涨
• 　　流转受困 　　宅基地使用权抵押改革究竟难在哪？曹益凤指出，问题症结仍然是要破解宅基地使用权对外转让这一难题，这也是几次改革试点面临的主要难点
• 　　习近平总书记深刻指出：“当高楼大厦在我国大地上遍地林立时，中华民族精神的大厦也应该巍然耸立。”伟大抗疫精神，既铸就了民族精神的不朽丰碑，更吹响了民族复兴的奋进号角，不仅彪炳史册，更加光照未来。经受疫情磨练的中国共产党和中国人民，必将更加坚不可摧、战无不胜。我们坚信，只要有以习近平同志为核心的党中央的坚强领导，有中国特色社会主义制度的显著优势，有14亿人民的团结奋斗，任何力量都无法阻挡中国人民奔向美好生活的铿锵步伐，任何困难都无法阻挡中华民族实现伟大复兴的光明前景。
• you’ve bought a product or service, and now — ugh! — there’s a problem. your blood pressure climbs as you face an obstacle course worthy of “american ninja warrior” to get help. what is the most efficient and least painful path to get good customer service? call the company’s number? chat online? send an email? complain on social media? if you perceive a reduction in the quality of customer care, you are not alone. the frustration can turn some of us from bruce banner into the incredible hulk. among the findings of a 2015 “national customer rage study” by customer care measurement consulting: companies are doing all the right things the wrong way. for example, they have call centers, but they’re understaffed, which causes complaints to pile up. the report, conducted in collaboration with arizona state university and dialog direct, was the seventh since 1976. the latest report found that 54 percent of customers reported a problem with a product or service in the preceding 12 months, an increase of 4 percentage points from 2013. in 1976, that figure was 32 percent. scott m. broetzmann, the president and chief executive of customer care, said companies direct consumers toward the approach. consumers have been empowered by technology to perform routine tasks, such as checking an account balance or placing an order, but things can go awry when they have a question or problem. mr. broetzmann said companies sometimes rely on “disingenuous approaches,” which can be vexing or meaningless to customers, to internally measure their performance. for example, some call centers require a representative to say a customer’s name at least three times during a call. a 2015 report by the international customer management institute, a training and research organization, emphasized that point. “when it comes to selecting metric and data sources, it doesn’t make sense to measure something simply because it’s always been measured or because it’s the latest industry trend,” the report said. “using old approaches or data sources and expecting new or different outcomes is a quick path to insanity. ” it is because we end up feeling invisible and disrespected, kit yarrow, a consumer psychologist and a professor emerita of psychology and marketing at golden gate university in san francisco, said in an email. “disrespect can inspire rage because in the most primitive parts of our brains it’s tied to our survival,” she wrote. in days when we were cave dwellers, “to be overlooked or irrelevant was to die,” she added. the customer rage study found that nearly 50 percent of respondents found the statement “your call is important to us, please continue to hold” very annoying, with another 17 percent saying it should be banned. were: “that’s our policy” “we are currently assisting other customers. your call will be answered in the order in which it was received” and “can i get your account information again?” for quick solutions to small specific problems, try online chats, ms. yarrow said. they are ideal for handling issues like a promotion code or learning when your product will arrive. “this isn’t the place for empathy or to complain,” she said. check a company’s facebook or twitter profile because some are savvy social media users, said justin robbins, the content director for the customer management institute. other experts, though, have said that companies are largely slow to respond to complaints posted there, and that social media should be a last resort. write down as many details as possible, such as the name of the person you are talking to. ask how the company is tracking you — is it by your name, or either a phone, account or case number? all of that can be useful if you need to follow up, mr. robbins said. you can ask to “escalate” a call, which is lingo for wanting to speak with a supervisor. be clear about what you want, said c. william crutcher, the president of the national customer service association. after outlining your issue, wait for a response. don’t continue to talk and repeat your request. it is likely the representative got the message the first time. no matter how frustrated you are, remain calm and treat representatives with “the utmost dignity,” mr. broetzmann said. experts suggest referring to the representatives by name because it signals you are interested in working with them. research recently published by the university of british columbia in the journal of applied psychology suggested the quality of service received by customers was determined by what customers said to a representative. “for example, personally targeting employees by saying, ‘your product is garbage’ instead of ‘this product is garbage,’ can trigger negative responses from service employees,” the researchers said in a statement. the researchers analyzed 36 hours of calls between customers and employees at a canadian call center. when customers were not aggressive, fewer than 5 percent of the calls had problems. but researchers found that when customers used pronouns — such as “you” or “your” — and interrupted, the service worsened in more than 35 percent of the calls. for companies, customer service is more than an exercise in public relations. the customer rage study, drawing on several sets of data, extrapolated that businesses risked losing more than $202 billion in 2015 as a result of serious problems with their products and services. as the customer management institute’s report observed, “if organizations don’t get on board with meeting customer expectations, they’ll soon discover that they may not have many customers left around to serve. ”